Moving FAQs

The busiest times for moving companies are during the summer months, May 15 – September 15. At the end of these months, the volume of shipments is extremely heavy. This is the case for all professional moving companies.

Take all the factors into consideration when deciding on the best time for you to move. If you have some flexibility in your schedule, provide the moving company with a five day window for loading your shipment.

Ask your neighbors, friends, coworkers and family members if they can make recommendations. Investigate each of the movers you select with the Better Business Bureau. Good service is the best measure of a good mover!

Try to provide the moving companies with as much notice as possible, especially if you are moving during the busy season as noted above. Six weeks from the actual move date is not too early for estimators to come into your home to complete what they refer to as a “visual survey of your household goods shipment.” Add even more time to make a decision if you are obligated by your employer to submit estimates for approval. Try to decide which mover you will use four weeks from your actual load day. Call the mover to confirm your booking and schedule your packing, loading and delivery dates. This timeframe can be shortened in the off peak season which is September 15 through May 15.

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

Yes, as long as the driver deems them safe for transport.

Most moving companies will not take your plants. The stress and heat of being inside of the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Be sure to understand your state’s regulations prior to moving the plants in your own vehicle.

Appliances such as washers, dryers and refrigerators must be disconnected, and the washer must have a stabilizer installed. Again, your estimator can help you understand how to these items are serviced. All local moving companies have business relationships with local service providers that handle this type of service. Be sure you know who your mover will be using as you will need to let these people into your home to provide the service.

Your driver will contact you 24 hours prior to delivery. The moving company will assign a customer service representative as your primary contact and they will be able to provide you with an update as to the date your goods will arrive.

Be certain to provide the driver with all your contact information. The phone number at the new home is only good if there is a person there to take the call. If you can be reached at work, a hotel or temporary residence or by email let the driver know. If you will be impossible to reach, make arrangements with a friend or family member to serve as the liaison between you and the driver and provide the driver with that contact information.